Voucher Exchange

How to change your voucher into a valid ticket

You have purchased a voucher for our EasyCityPass at GetYourGuide, Musement or Booking.com? Then you have to exchange this voucher for a valid ticket before you start your journey. This is the only way to make unlimited use of public transport and save money with our discount partners. You can find out where to exchange your voucher in Berlin and Vienna in the following overview.

EasyCityPass Vienna

Please note:

Vouchers can be exchanged at ALL ÖBB ticket counters. We recommend in Vienna:
Airport, Westbahnhof, Hauptbahnhof, Praterstern, Meidling, Wien Mitte-Landstraße.

Opening hours are subject to change, you can find current information on the ÖBB website.  

Airport Vienna

ÖBB travel center arrival hall

Opening hours:

Monday – Friday: 06:15 am – 09:30 pm
Weekend/holidays: 06:15 am – 09:30 pm

Vienna Main Station

ÖBB ticket counter

Am Hauptbahnhof 1, 1100 Vienna

Opening hours:

Monday – Friday: 05:45 am – 10:30 pm
weekend/holidays: 05:45 am – 10:30 pm

EasyCityPass Berlin

Please note:

Currently no voucher exchange is possible at BER Airport. Alternatively, we can send you your tickets online.
Just write to us at info@easycitypass.com.

Opening hours are subject to change, please check the S-Bahn Berlin website for the latest information.

ALEXANDERPLATZ STATION

DB Reisezentrum / DB Travel Centre (S-Bahn Counter)

Opening hours:

Monday – Friday: 8.00 am – 7.00 pm
Sunday/Bank Holidays: 9.00 am – 6.30 pm

BERLIN HAUPTBAHNHOF

DB Reisezentrum/DB Travel Centre (S-Bahn counter)

First floor (GB) / Second floor (US)

Opening hours:

Monday – Saturday: 7.00 am – 9.00 pm
Sunday/Bank Holidays: 7.00 am – 9.00 pm

FRIEDRICHSTRASSE STATION

S-Bahn Customer Centre (Kundenzentrum)

Entrance Friedrichstraße

Opening hours:

Monday – Friday: 8.00 am – 8.00 pm
Sunday/Bank Holidays: 9.00 am – 6.30 pm

BERLIN OSTBAHNHOF

S-Bahn Customer Center Ostbahnhof

Opening hours:

Monday – Friday: 08.00 am – 8.00 pm
Saturday/Sunday/Bank Holidays: 07.00 am – 9.00 pm

BERLIN ZOOLOGISCHER GARTEN

S-Bahn Customer Center Zoologischer Garten

Opening hours:

Monday – Friday: 08.00 am – 8.00 pm
Saturday/Sunday: 09.00 am – 6.30 pm