How to change your voucher into a valid ticket
You have purchased a voucher for our EasyCityPass at GetYourGuide, Musement or Booking.com? Then you have to exchange this voucher for a valid ticket before you start your journey. This is the only way to make unlimited use of public transport and save money with our discount partners. You can find out where to exchange your voucher in Berlin and Vienna in the following overview.
EasyCityPass Vienna
Please note:
Vouchers can be exchanged at ALL ÖBB ticket counters. We recommend in Vienna:
Airport, Westbahnhof, Hauptbahnhof, Praterstern, Meidling, Wien Mitte-Landstraße.
Opening hours are subject to change, you can find current information on the ÖBB website.
Airport Vienna
ÖBB travel center arrival hall
Opening hours:
Monday – Friday: 06:15 am – 09:30 pm
Weekend/holidays: 06:15 am – 09:30 pm
Vienna Main Station
ÖBB ticket counter
Am Hauptbahnhof 1, 1100 Vienna
The ÖBB Reisezentrum is located on the ground floor in the large station hall, near the main entrance. It is marked inside with “ÖBB Reisezentrum” and outside with “Fahrkarten” and ÖBB logo.
Opening hours:
Monday – Friday: 05:45 am – 10:30 pm
weekend/holidays: 05:45 am – 10:30 pm
EasyCityPass Berlin
Please note:
Currently no voucher exchange is possible at BER Airport. Alternatively, we can send you your tickets online.
Just write to us at info@easycitypass.com.
Opening hours are subject to change, please check the S-Bahn Berlin website for the latest information.
ALEXANDERPLATZ STATION
DB Reisezentrum / DB Travel Centre (S-Bahn Counter)
Opening hours:
Monday – Friday: 8.00 am – 7.00 pm
Sunday/Bank Holidays: 9.00 am – 6.30 pm
BERLIN HAUPTBAHNHOF
DB Reisezentrum/DB Travel Centre (S-Bahn counter)
First floor (GB) / Second floor (US)
Opening hours:
Monday – Saturday: 7.00 am – 9.00 pm
Sunday/Bank Holidays: 7.00 am – 9.00 pm
FRIEDRICHSTRASSE STATION
S-Bahn Customer Centre (Kundenzentrum)
Entrance Friedrichstraße
Opening hours:
Monday – Friday: 8.00 am – 8.00 pm
Sunday/Bank Holidays: 9.00 am – 6.30 pm
BERLIN OSTBAHNHOF
S-Bahn Customer Center Ostbahnhof
Opening hours:
Monday – Friday: 08.00 am – 8.00 pm
Saturday/Sunday/Bank Holidays: 07.00 am – 9.00 pm
BERLIN ZOOLOGISCHER GARTEN
S-Bahn Customer Center Zoologischer Garten
Opening hours:
Monday – Friday: 08.00 am – 8.00 pm
Saturday/Sunday: 09.00 am – 6.30 pm