How to change your voucher into a valid ticket
You have purchased a voucher for our EasyCityPass Berlin at GetYourGuide, Musement or Booking.com? Then you have to exchange this voucher for a valid ticket before you start your journey. This is the only way to make unlimited use of public transport and save money with our discount partners. You can find out where to exchange your voucher in Berlin in the following overview.
Please note:
Currently, no voucher exchange is possible at BER Airport. Alternatively, we can send you your tickets online.
Just write to us at info@easycitypass.com.
Opening hours are subject to change, please check the S-Bahn Berlin website for the latest information.
ALEXANDERPLATZ STATION
DB Reisezentrum / DB Travel Centre (S-Bahn Counter)
The DB Reisezentrum at Alexanderplatz is at the end of the station (near Karl-Liebknecht-Straße). From the TV tower, turn left at ground level, and from the Galeria department store, turn right.
Opening hours:
Monday – Friday: 8.00 am – 7.00 pm
Sunday/Bank Holidays: 9.00 am – 6.30 pm
Address:
Alexanderplatz Station, Dircksenstr. 2, 10179 Berlin
Photo: Olaf Luft
BERLIN MAIN STATION
DB Reisezentrum/DB Travel Centre (S-Bahn counter)
The DB Reisezentrum is located on the middle level, 1st floor (GB) / 2nd floor (US), between the stairways to tracks 12 and 13. Attention: Go to the S-Bahn counter (immediately on the right) in the DB Reisezentrum.
Opening hours:
Monday – Saturday: 7.00 am – 9.00 pm
Sunday/Bank Holidays: 7.00 am – 9.00 pm
Address:
Main Station Hauptbahnhof, Europaplatz 1, 10557 Berlin
Photo: Olaf Luft
FRIEDRICHSTRASSE STATION
S-Bahn Customer Centre (Kundenzentrum)
The DB Reisezentrum is located at the Georgenstraße exit, which is close to Friedrichstraße. Orientate yourself to the neighbor: Yormas.
Opening hours:
Monday – Friday: 8.00 am – 8.00 pm
Sunday/Bank Holidays: 9.00 am – 6.30 pm
Address:
Berlin-Friedrichstraße Station, Georgenstraße 14/17, 10117 Berlin
Photo: Olaf Luft
BERLIN OSTBAHNHOF
S-Bahn Customer Center Ostbahnhof
The S-Bahn Customer Center is prominently located on the first floor in the large foyer.
Opening hours:
Monday – Friday: 08.00 am – 8.00 pm
Saturday/Sunday/Bank Holidays: 07.00 am – 9.00 pm
Address:
Berlin Ostbahnhof, Koppenstr. 3, 10243 Berlin
Photo: Olaf Luft
BERLIN ZOOLOGISCHER GARTEN
S-Bahn Customer Center Zoologischer Garten
The S-Bahn customer center at Zoologischer Garten station is at ground level, but NOT in the main halls.
Go from the main halls into the last cross corridor between Jebensstraße and the bus stops in front of the station. There you will find it at the stairs to platforms 3 and 4.
Opening hours:
Monday – Friday: 08.00 am – 8.00 pm
Saturday/Sunday: 09.00 am – 6.30 pm
Address:
Berlin Zoologischer Garten Station, Hardenbergplatz 13, 10623 Berlin
Photo: Olaf Luft